Simply email us at firstname.lastname@example.org with the products and quantities you desire or send us through your purchase order and we'll email you back an invoice. Alternatively you can contact us on +61 414 816 496.
Unfortunately from time to time mistakes are made, however we are always happy to rectify the error as quickly as possible. Please call us on 0414 816 496 or email us at email@example.com with your order number and details of the error so that we can resolve the problem.
When you submit an order with us we will send you an order confirmation email and an invoice email. If you have not received either of these it may be for a number of reasons, some common reasons are:
Afterpay Orders: You have closed down the Afterpay window before it redirected you back to the Survival website
PayPal Orders: There has been a connection issue between our website and PayPal and PayPal hasn't communicated to our website that the payment was successful
The emails have gone into your spam/junk folder
If for any reason you think your order was placed but have not received confirmation, please don't hesitate to call us on 0414 816 496 or email firstname.lastname@example.org">email@example.com so we can check and confirm the order for you.
These kits are identical. They are called separate names as they are ideal for both family and workplace use. Both are work health safety (WHS) compliant and are the most comprehensive KITs in our range.
Regulations dictate that the expiry date on the KIT’s tag must match the shortest expiry of a component within the KIT. Please note the zipped outer is particularly robust with a very long shelf life. Where required an expiry date is on the individual component.
‘Shelf life’ is the term or period during which a component remains suitable for the intended use. An expiry date is the termination of shelf life, after which a percentage of the component, e.g., medical devices, may no longer function as intended.
See below for the expiry dates of our KIT components.
Symbol indicating date of manufacture clearly identified. May be in barcode.
Symbol indicating ‘Use By’ date. For expiry dates of individual KIT components, see FAQ
Symbol for ‘Batch Code’. This symbol shall be adjacent to the manufacturer’s batch code. The batch code may also be referred to as the lot number or batch number.
Symbol for internal product code.
Symbol for method of sterilisation using ethylene oxide.
Symbol for method of sterilisation using irradiation.
Symbol for ‘Do not use if packaging is damaged’.
Symbol indicating need to protect from light sources.
Symbol used to indicate the product should be kept dry.
Symbol for ‘temperature limitation’. The upper and lower temperature limits will be indicated on either side of the symbol.
Symbol for ‘do not re-use’, ‘single use’, ‘use only once’.
Symbol for ‘Caution, consult accompanying documents’ or ‘Attention, see instructions for use’.
Symbol for ‘Consult instructions for use’.
This symbol is an internationally recognised mark which indicates the manufacturer’s declaration that the product complies with the essential requirements of the relevant European health, safety and environmental protection legislation for medical devices.
Depending on the item and the quantities needed, we may be able to source it for you. If it's not in our retock portal then we don't stock it, however we are always exploring other items to stock so please feel free to make a request by contacting us.
The SMART Bandage fits in the Compact First Aid KIT, however you will need to remove the existing bandage in the KIT and then place the SMART Bandage vertically into the KIT. It is a snug fit because the height and the width of the Compact KIT are similar to the size of the SMART Bandage.
If you would like something a little larger, our Handy First Aid KIT is the next size up and also comes standard with our SMART Bandage.
Our warehouse is located at Erina on the Central Coast of NSW, Australia. Whilst this is not a shop front, you can still arrange an appointment to buy products from our warehouse. To do this please contact us.
In most cases, your order will be dispatched the day after you order. You can view esitmated delivery times in the table below or visit the Australia Post website.
RegionParcel Post(business days)Express Post(business days)NEW SOUTH WALES
Sydney Metro 2001
AUSTRALIAN CAPITAL TERRITORY
Far North (EG: Howitt 4890)
We use a combination of Australia Post EMS (express mail service) and DHL. Australia Post express service is typically a 5-8 day turn around. We've noticed from thousands of shipments that this is not always reliable to some destinations such as the Middle East and Canada.
Local customs/import fees may be charged by your custom office.
These fees are solely the responsibility of the purchaser.
SURVIVAL is not responsible for any additional custom charges or fees once your order has left our Australian warehouse.
SURVIVAL is not aware of what your local custom/import fees may be or if any are applicable to your shipment. To find out more, contact the customs office for your country.
If the order is returned to us because of refusal to pay any fees or charges, we can process a refund LESS any postage charges we have paid. At a minimum, we pay $50 AUD per overseas shipment and this payment increases in proportion to order size.
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Free Delivery in AUS & NZ
For all orders over $99. How good is that! We also offer free delivery worldwide for orders over $99USD on our US website.
The SURVIVAL Guarantee
If you are not satisfied with your purchase - send it back within 30 days for a full refund.
Awesome Customer Service
Still can't decide what KIT is right for you? Check out our FAQs or call us on +61 414 816 496. We're here to help!
Multiple Payment Options
We've got you covered! Choose from Visa, Mastercard, PayPal, Afterpay and ZipPay.