Help Center

FAQ

Orders

Do you provide discounts for bulk orders?

Our business needs an invoice before we can pay. How do we get one?

My order is damaged or incorrect. What do I do?

I haven't received an order confirmation email. What should I do?

Products

What is the difference between the Work & Home KITs?

How long is the expiry on your First Aid KITs?

What do the symbols on the product labels mean?

Can I buy the Bites & Stings Module?

I can't find the item I want in your restock portal. Do you source other items?

Does the SMART Bandage fit in the Compact First Aid KIT?

The item I want says Out of Stock. When will it be available?

Is the SMART Bandage single use or reusable?

Business

What is your ABN?

Can I come to your warehouse to save on delivery?

Where are you located? Is it a shop?

Shipping & Delivery

What countries do you ship to?

How long does it take to ship to the USA?

Australian Delivery Times

What mail provider/courier do you use for international shipping?